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Refund Policy

Refund Policy

Should customers wish to return any flawed product, all requests must be made within three working days, and all returned goods must be in good conditions & description like quantity / packaging / accessories must be consistent with the invoice. Otherwise, no refund shall be made nor there will be any written off. Customers are required to arrange all returns delivery. Returns request depends upon each branch business hours. No handling nor acceptance will be catered during non-operating hours. For any order claim, we will only reprint the order or refund the relevant amount. We are not liable for any other losses caused by using our services. Refund will be returned to user’s account or paid by cheque.
** “Kedai Cetak” reserves the right to amend these and relevant Terms and Conditions at any time without prior notice. **All matters and disputes will be subject to the final decision of “Kedai Cetak” and the respective merchants.

Goods And Services Tax

All listed prices are GST exclusive. Unless otherwise stated, all amounts expressed or described in these Terms and Conditions are GST exclusive amounts. Out of pocket expenses are GST exclusive. All out of pocket expenses referred to in these terms and conditions are GST exclusive.

Delivery Charges

Delivery Time:
  1. 1-3 working day for Peninsular Malaysia
  2. 3-7 working days for East Malaysia
  3. * Please ensure someone is available to receive the goods between 9am – 5pm
Charges:
  1. RM20 for Peninsular Malaysia
  2. * Free delivery for Peninsular Malaysia on every single bill spent above RM250
  3. RM40 for East Malaysia
  4. * Free delivery for East Malaysia on every single bill spent above RM1000

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